礼节美语 – 238. Crush on a co-worker 暗恋同事 (2)
Dan偷偷喜欢女同事Julie. King给他打气，鼓励他约Julie出去。 Dan问：So what should I say? King: Tell the truth! Say, “Hi Julie, I was wondering if you’d be interested in going out this Saturday? I know a great…
礼节美语 – 237. Crush on a co-worker 暗恋同事 (1)
King跟同事Dan聊天，发现他心不在焉。King说， King: The trip was pretty good except for the flat tire we got on the way home. I was going to change it myself but then…hey Dan, are you…
礼节美语 – 236. Calling-Customer-Service 呼叫客户服务 (2)
Bob向一家软件公司订购的软件没按时到，Bob要求赔偿，但是对方热线客服Gloria却坚持说是Bob一方取消了订单。Bob生气地说： B: Look…if you review our file you’ll find that we are long-term loyal customers who have bought a significant amount of software from your company. Are you really telling…
礼节美语 – 235. Calling-Customer-Service 呼叫客户服务 (1)
Bob给一家软件公司客户服务热线打电话，接电话的是 Gloria. 大家注意听客户服务一上来该怎样说。 Gloria: Good afternoon and thank you for calling GlobalCom’s customer hotline. My name is Gloria…how can I be of assistance? Bob: Hi Gloria. My name is Bob…
礼节美语 – 234. Boosting-Sales 促进销售 (2)
公司副总裁Lisa找到销售部经理Frank，商量如何提高产品销量。 Lisa: What about our pricing? Are we competitive? Frank: Actually, we are roughly 15% more expensive than our closest competitors. But it’s going to be hard to cut costs…
礼节美语 – 233. Boosting-Sales 促进销售 (1)
公司副总裁Lisa找到销售部经理Frank. Lisa: Frank, we just got our sales figures in and the numbers are very disappointing. What’s going on here? Frank: I haven’t actually seen the new figures. How far…
礼节美语 – 232. Quit-Smoking 戒烟 (2)
Daisy和Kathy听说同事Johnny戒烟，很替他高兴。Kathy问Johnny是怎么戒的。 K: What’s worked so far? J: Well, for starters, I saw a doctor who specializes in helping people quit smoking. The doctor recommended a therapy group that meets twice…
礼节美语 – 231. Quit-Smoking 戒烟 (1)
Daisy在公司走廊上跟同事Johnny打招呼。 Daisy: Hey Johnny, good to see you! How have you been? I haven’t seen you in almost a month. Johnny: Eleven days, six hours, 21 minutes, and let me…
礼节美语 – 230. Gambling 赌博 (2)
Patricia和同事Kelly要去澳门出差，准备去赌场试试手气。另一个同事John提到，自己有个朋友嗜赌成性，倾家荡产。Patricia问： P: So what happened to Joe? How is he holding up? J: Joe is in Gamblers Anonymous right now. He sent me an e-mail the other day and he…
礼节美语 – 229. Gambling 赌博 (1)
Patricia去找同事Kelly。 Patricia: Hey, Kelly…the boss just called me into his office. You and I have to go to Macau for a meeting with our international marketing department. The meeting is…
礼节美语 – 228. A Product Recall 产品召回 (2)
公司主管开会，执行总裁Rick宣布，公司要召回一批质量有问题的空调，召回行动的第一步是发表新闻简报，Rick告诉公司另外两位高管Samantha和Hank说： R: We will then specify the year and model of the ACs included in the recall and set up a web site for our vendors and customers. H: We…
礼节美语 – 227. A Product Recall 产品召回 (1)
公司主管开会，执行总裁Rick说： Rick: The Board of Directors has come to a decision. Our company will take an image hit, and it’s going to be very expensive, but it seems we have…
礼节美语 – 226. Body Language 身体语言 (4)
公司主管Andy又请专门研究肢体语言的Monica给公司销售员 Sara和James培训。Monica说： Monica: Okay, so we talked about composure. Let’s go in the other direction now and talk about humor. J: Ah, that’s something that’s always puzzled me. Is it…
礼节美语 – 225. Body Language 身体语言 (3)
公司主管Andy又请专门研究肢体语言的Monica给公司销售员 Sara和James培训。Andy说： Andy: This morning we once again have business consultant Monica Wolf with us. Monica is going to speak to us today about body language and how it affects…
礼节美语 – 224. Body Language 身体语言 (2)
公司主管Andy请专门研究肢体语言的咨询顾问Monica给公司销售员上课。Andy说，站姿和握手都很重要。握手要紧握，同时注视对方的眼睛。Sara提问说： S: As a woman I find that I sometimes don’t get a good reaction from my handshakes.What am I doing wrong? M: A woman naturally has a weaker grip…